The 5 Steps to Service Blueprinting

Service blueprints are diagrams that visualize organizational processes in order to optimize how business delivers a user experience. They are the primary tool in service design, but similar customer journey mapping service blueprints should be the result of a collaborative process that’s informed by well-defined goals and built on research. So this is all great,… Continue reading The 5 Steps to Service Blueprinting

Simple Design Is Relative

Often simple is considered a good design, heuristic mega design that is simple and chances are that it will be usable. It is, in fact, the idea behind a popular responsive design paradigm mobile. First, if your design will be simple enough to work well on mobile, it must mean that it will translate well… Continue reading Simple Design Is Relative